At Stars Above®, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or make a purchase.
Information We Collect
We collect both personal and non-personal information from you to provide the best shopping experience. Personal information refers to data that can identify you as an individual. Non-personal information refers to data that cannot identify you.
Personal Information
The personal information we may collect includes:
- Contact data: Such as your name, mailing address, email address, and phone number when you create an account, make a purchase, or contact customer service.
- Payment information: Credit card number, expiration date, CVV code, and billing address when you make a purchase.
- Account information: Such as username, password, and order history associated with your online account.
- Marketing preferences: Your consents, opt-ins, and preferences regarding receiving promotional emails, sale alerts, and other marketing communications from us.
- Survey responses: Feedback you voluntarily provide in surveys about your shopping experience and preferences.
Non-Personal Information
The non-personal information we collect includes:
- Site traffic data: How many visitors arrive at our website, browsing habits, click-through rates, etc.
- Purchase data: Product styles, sizes, colors, and quantities bought without identifying who purchased them.
- Site analytics: Your IP address, browser type, operating system, referral URLs, device information, and pages viewed while browsing our site.
How We Use the Information
The information we collect is used in the following ways:
- Process, fulfill, and deliver your orders.
- Send order status updates, receipts, tracking information, and respond to service inquiries.
- Create and manage your online account, provide customer service, and resolve issues.
- Send marketing and promotional emails informing you of new products, promotions, and sales.
- Analyze site traffic, purchasing patterns, and other aggregated non-personal data for marketing, advertising, and operational purposes.
- Personalize your shopping experience by showing relevant products and recommendations.
- Improve the website design, product assortments, shopping experience, and address technical issues.
- Protect from fraud, spam, abuse, data breaches, and enforce our Terms of Service.
How We Protect Your Information
We take data security seriously and use appropriate safeguards to protect your personal information:
- Secure network infrastructure protected by firewalls and encryption.
- Limit employee access to sensitive data and train staff on privacy practices.
- Use secure socket layer (SSL) encryption technology to protect payment information during transactions.
- Partner with trusted shipping carriers and payment processors that are PCI-DSS compliant.
- Destroy personal information securely rather than just delete it when no longer needed.
- Comply with applicable data privacy laws and never sell your personal information.
While we follow industry best practices to ensure your data remains secure, no method of transmission or storage is 100% secure.
Cookies and Tracking Technology
We use cookies and similar technologies on our website to provide you with a better browsing experience. Cookies are small text files placed in your browser that help the site remember your preferences, analyze site traffic, understand usage patterns, and personalize content for you.
The cookies we use include:
- Strictly necessary cookies: These essential cookies enable services like shopping carts, account login, wishlists, and product listings.
- Performance cookies: These cookies collect aggregated visitor data to help us understand site usage, identify issues, and improve the site experience.
- Functionality cookies: These cookies allow us to remember your preferences and settings like language choice to provide enhanced site features and a personalized experience.
- Marketing cookies: Our advertising partners use these cookies to deliver relevant ads to you on our website and other sites.
You can set your browser to block cookies or receive a notification when a cookie is placed. Keep in mind that disabling cookies may cause website features and services to not function properly.
External Service Providers
We partner with trusted third parties to perform services, process data, host our servers, provide analytics, email delivery, and other website functionality. These service providers only receive the minimum user information required to perform their designated services and are not permitted to use data for their own purposes. Such third parties are required to maintain confidentiality and comply with all applicable data security regulations.
Links to Other Sites
Our website may contain links to affiliate, partner, and third-party sites and services. Please be aware that these sites may independently collect information and operate under their own privacy policies. We are not responsible for how such third parties handle your personal information, so be sure to review their privacy policies before providing any data.
Children’s Privacy
Our website is intended for adult users only. We do not knowingly collect or store any personal information from children under the age of 13 without proper consent. If you believe your child has provided us with personal data, please contact us so we can take appropriate measures to delete their information.
Your Data Rights and Choices
If you have an account, you may access and update your personal details or delete your account by logging into your profile and adjusting settings or by emailing our support team. As a user and shopper, you also have certain rights and choices regarding how we handle your information. These include:
- Opting out of marketing: You may opt-out of receiving promotional communications at any time by clicking the unsubscribe link in emails or adjusting your account settings.
- Accessing your data: You may submit a formal request to access the personal data we hold by contacting our support team.
- Deleting your data: You can request we delete all your personal data by emailing our support team.
- Restricting data use: You may request we stop using or limit our use of your personal data by emailing our support team.
- Transferring data: You may request a copy of your data in a common machine-readable format to transfer it to another provider.
We aim to fulfill legitimate requests within 30 days and will always notify you if we cannot comply.
Changes to this Policy
We may update this Privacy Policy from time to time as website, laws, and best practices evolve. Any changes will take effect immediately upon posting the revised version. Major material changes may also be announced with a notice on our website homepage. We encourage you to bookmark and periodically review this page for the latest privacy policy.
How to Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy, data collection, or security practices, we want to address the issue promptly and effectively. Please contact us at:
Email: [email protected]
Phone: 530-774-7576
Address: 3876 Byers Lane, Chico, CA
Our Promise to You
Your privacy is important to us. We work hard to safeguard your personal information, allow you to make informed choices, and implement fair privacy practices. Across our website and stores, we aim to provide a welcoming, rewarding, and transparent shopping experience built on a foundation of integrity and trust.
